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SUPPORT

Enterprise-grade supportbuilt for scale

Connecting you with solutions through intelligent routing and expert assistance.

15min
AVG RESPONSE
98%
SATISFACTION
24/7
AVAILABILITY
95%
RESOLUTION
CONTACT METHODS

Choose yourpreferred channel

Email

Detailed technical inquiries

Response< 2 hours
PriorityStandard
StatusAvailable

contact@vmcloud.fr

Ticket tracking
File attachments
Thread history

Live Chat

Real-time assistance (currently offline)

ResponseUnavailable
PriorityTemporarily offline
StatusOffline
Instant response
Screen sharing
AI assistant

Phone

Critical issues & emergencies

ResponseUnavailable
PriorityTemporarily offline
StatusOffline

+372 555 0100

Direct expert
Priority queue
Call recording

API

Automated ticket creation

Response< 1 minute
PriorityProgrammatic
StatusAvailable

/api/v1/tickets

REST/GraphQL
Webhooks
Bulk operations
RESOURCES

Self-serviceknowledge base

GUIDES

Getting Started

25
ENDPOINTS

API Reference

150+
LESSONS

Tutorials

45
SOLUTIONS

Troubleshooting

80
PRACTICES

Security

30
ARTICLES

Billing

15
FAQ

Common questionsanswered

Access dashboard → Create VM → Configure resources → Select region → Deploy. Ready in under 55 seconds.

Credit/debit cards, PayPal, SEPA transfers, Bitcoin. Monthly invoicing available for Enterprise.

Add public SSH key during VM creation. Connect: ssh root@[vm-ip]. Manage keys in Security dashboard.

7-day money-back guarantee for new customers. Pro-rata refunds for annual commitments.

Resize anytime from dashboard. RAM/CPU upgrades require quick reboot. Storage hot-addable.

Snapshots every 6h with 7-day retention. Business/Enterprise: daily backups, 30-day retention.

CRITICAL ASSISTANCE

Emergencyhotline

Direct access to senior engineers for critical incidents affecting your production environment.

Guaranteed immediate response
Priority level 1 escalation
Dedicated team 24/7/365
Business & Enterprise only
Direct call
+372 555 0911

Available 24/7

Response time < 30s